Frequently Asked Questions
Where are you located?
Our office is located in Gilbert, AZ.
How long does it take to receive my purchase?
All order are fulfilled and shipped within 1-2 days. Delivery by USPS takes 1-3 business days.
When can I get items that are out of stock?
We try our best to replenish our inventory as quickly as possible. Sign up for back in stock notifications to be the first to know when items come back in stock
How do I use a promo/discount code?
To redeem a promo/discount code, simply enter your code in the text box marked “promo code” on the Payment section of the checkout process. Promotional offers with no codes required will be applied to the order if the order meets the requirements of eligibility. When a code is accepted, it will be displayed on the order review/summary page. Important note: One (1) promo/offer code may be used per order. This may include automatic offer codes.
What if I have a question about my order?
Hopefully your order goes smoothly but unfortunately, life likes to give us small hiccups. If you have any questions about your order or you just want to send a "hello", you can reach us at our Contact Us page or email us at firstname.lastname@example.org and we'll get back to you as soon as possible.
How long does the brush soap last?
It all depends on how often you wash your makeup brushes and how many brushes you have. We’ve created a solid soap that can last anywhere between a 1 - 3 months or longer.
I’m allergic to fragrances. Does the brush soap have any fragrances or perfumes in it?
No. A lot of people have allergies to fragrances and that’s why we formulated a gentle but effective soap scented with only high grade essential oils.
I notice it contain sodium hydroxide. Is it really all natural?
Soap making requires sodium hydroxide, which is more commonly known as caustic soda or lye. That means every soap found in the market has been made using lye. As long as the other ingredients are natural, the soap will stay natural during the soap making process because sodium hydroxide is not present in the final product.
What is the brush towel made of?
The Itty-Bitty Towel is made of 100% cotton. Cotton is lightweight, breathable, and very water absorbent, but it also dries quickly, which makes it highly moisture wicking.
How often should I wash the Itty-Bitty Towel?
Because you are only drying your clean brushes, there is no need to wash your brush towel after every use. It’s recommended to wash your brush towel at least once a month.
How should I wash the Itty-Bitty Towel?
Hand wash or machine wash your towel in cold water with NO fabric softener. Fabric softener can affect its absorbency. You can place the towel in the dryer or hang to dry.
What is the Mighty Scrub Mat made of?
The Mighty Mat is made from 100% silicone. According to an article from Firefighter Insider, Silicone is not considered to be flammable. It can catch fire and burn but requires high temperatures to do so. The ignition temperature of silicone is 842 degrees Fahrenheit (450 Celsius). It stands up much better against heat and cold than plastic. Silicone is non-toxic, resistant to microbial growth, and waterproof and thus, it’s a very handy material to use in a wide variety of ways.
Where are the makeup brushes manufactured?
All our brushes are hand shaped and made in the USA by a 4 generation, family-run, and global leading manufacturer.
Where do you source your products and ingredients?
It's important to us to source locally first whenever possible and to help support our local businesses. Many of our vendors are here in Arizona and some are located across the U.S.
Are Barehouse Brand products Green, Eco-friendly and cruelty-free?
Our brushes are vegan, cruelty-free and responsibly sourced. No animals are killed or tested on for the sake of making our brushes. Our Soaps are plant and mineral based, and the copper color aluminum containers are 100% recyclable. Our towels are also eco-friendly and most of our packaging are made of recyclable and environmentally friendly materials.
We love our planet and hope that we can encourage everyone to take a step in the right direction when it comes to caring for our world.